Privacy Policy — Your Information
Completely Safe With Us

1 Introduction

apk804 A trusted online gaming platform in Bangladesh. We believe that every user's personal data belongs to them, and protecting that data is our responsibility. This Privacy Policy This explains what information is collected when you use the apk804.win website and app, how that information is used, and how it is kept secure.

This policy apk804- applies to all services — including website browsing, account registration, deposits, withdrawals, gameplay, and customer support. If you disagree with any part of this policy, please stop using our platform and contact the support team.

2 What Information We Collect

apk804 Two types of information are collected — what you provide directly and what is gathered automatically while you use the platform.

Directly Provided Information:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID / Passport Number (for KYC verification)
• Mobile Banking Number (bKash, Nagad, Rocket)
• Current Address
• Messages and complaints you have submitted to customer support

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser Type & Language Settings
• Logs of your activity on the platform (login times, game history)
• Transaction History & Payment Methods
• Cookies & Local Storage Data

3 How We Use Your Information

apk804 Your data is used only for specific and legitimate purposes. We never use your information for excessive or irrelevant ends.

• Account Management: For registration verification, login security, and profile management.
• Financial Transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Customer Support: To respond promptly to your questions and complaints.
• Security Assurance: To prevent fraud, money laundering, and the creation of multiple accounts.
• Legal Obligations: To provide required information to regulatory authorities and ensure compliance.
• Service Improvement: To analyze user experience and improve the apk804 platform.
• Bonuses & Promotions: To send relevant offers based on your gaming history (subject to your consent).

4 Data Sharing & Disclosure

apk804 Your personal information is not shared with third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processor: Solely to process transactions with payment service providers such as bKash, Nagad, Rocket, and others.
• Law Enforcement: In response to a valid court order or a lawful request from a government authority.
• Game Provider: Minimal data shared with relevant software providers for the operation of Live Casino or slot games.
• Audit & Compliance: For regulatory compliance with independent audit bodies.

5 Cookies & Tracking Policy

apk804 Cookies and similar technologies are used on the website and app. This Privacy Policy- we are transparent about our use of cookies.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

6 Security Measures

apk804 Industry-leading security technology is used to protect your data. Our Privacy Policy- data protection is at the core of everything we do.

• 256-bit SSL Encryption: All data transfers are fully encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): SMS or OTP verification for critical account activities.
• Firewall & DDoS Protection: Advanced server-level attack prevention systems.
• Regular Security Audits: Regular testing conducted by independent cybersecurity firms.
• Restricted Staff Access: Only authorized staff may access user information.
• Suspicious Login Alert: Instant alerts for logins from unrecognized devices or locations.

7 Data Retention Period

apk804 Your data is never held longer than necessary. The retention period for each type of information depends on its specific purpose:

• Account Information: For the duration the account is active, and 5 years after closure (as required by legal obligations).
• Transaction Records: 7 years (for financial regulatory compliance).
• Customer Support Records: 2 years.
• Cookie Data: As per the applicable retention period (typically 7–90 days).
• KYC Documents: 5 years after account closure.

After the specified period, data is securely deleted or fully anonymized.

8 Your Rights

apk804- of Privacy Policy you have certain fundamental rights that we always respect:

9 Minor Protection

apk804 Not for individuals under 18. Our Privacy Policy Special care is taken to protect the personal information of minors.

• We do not knowingly collect personal information from minors.
• If any user is suspected to be under 18, their account is suspended immediately.
• If parents believe their child has created an account, please notify the support team immediately.
• Any information found to belong to a minor will be deleted immediately.

10 Privacy Policy Updates

apk804 From time to time, this Privacy Policy may be updated. In the event of changes:

• The last updated date at the top of this page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• At least 15 days' notice will be given before any major changes.

11 Contact Us

This Privacy Policy If you have any questions, concerns, or requests regarding this, please contact our data protection team: